Unable to display image from a direct camera in Security Expert

Issue

A Pelco IWP221-1ES IP camera is being used and configured as a direct camera in Security Expert but the image from the camera is not being displayed in the Security Expert. 

Product Line

SmartStruxure Solution, Other

Environment

Security Expert
Pelco IWP221-1ES IP camera

Cause

The wrong URL to the image feed was used. When we use the IP address of camera to display the camera image in a web broswer, it requires the Pelco Media plug in or Quicktime but these cannot be used in Security Expert. 

Resolution

Use a direct URL to the camera stream. For the Pelco IWP221-1ES IP camera, use "http:///jpeg/pull".