How do I gain access to 24x7 Pelco technical support?

Issue

Customer requires after business hours technical support.

Product Line

Pelco Video Management

Environment

Pelco Products

Cause

Support is required after normal business hours.

Resolution

All Pelco Platinum and Gold Partner Advantage customers are entitled to 24x7 technical support as part of their Partner Advantage membership. If you are a Platinum or Gold partner, please be sure to enter your phone number as prompted when calling us. 

In the event that a customer does not fall into one of the categories mentioned above but would still like to receive after hours 24x7 technical support, the service below may be purchased from your local sales representative.

Part Number Description
PHSUP-EH-24IN 1 year of after-hours and weekend access to our Advanced Technical Support Team for up to 24 incidents.

 

5 hours of "after hours" technical support.*