How to check RMA status on Pelco product sent in for repair.

Issue

Need to get an update on a RMA.

Product Line

Other, Pelco Cameras, Pelco Video Management

Environment

  • DD423.
  • All Pelco product sent in for repair.

Cause

The Pelco product was sent in for repair, have not been updated on the repair status.

Resolution

To check status on a RMA:

RMA status can be check from www.pelco.com. 

Select Support.

Click on Return Merchandise Authorization Request.

Click on Check your RA status.

Enter the required information.

NOTE: RMA status information or any other RMA questions can also be addressed with repair department  by email. 

  serviceusa@pelco.com