VideoXpert: Ops Center Hardware Acceleration requirements

Issue

  • Connect failed message seen when attempting to view live video
  • Cannot connect to video source 

Product Line

Pelco Video Management

Environment

  • VideoXpert
  • Ops Center
  • VxPro

Cause

Hardware acceleration is a feature that is enabled by default with OCC 2.0 but it is not supported with all hardware platforms. We support using Hardware Acceleration with Intel and NVIDIA Graphics.  VxOpscenter 2.1 contains a "whitelist" feature whereby we only attempt to use Hardware Acceleration with Intel or NVIDIA graphics.  

Intel HD 3000 graphics is known to have issues with Hardware Acceleration and is not supported. This integrated graphics card is found in the original DSSRV hardware.

Resolution

How to disable hardware acceleration: 

  1. Select "User menu" located upper right corner of Ops Center.
  2. Select "Workstation  Configuration" from the drop down menu.
  3. Enter your local adminstrator account login credentials
  4. Disable "Enable hardware acceleration" setting and press ok.


     
  5. Exit menu