Digital Sentry Test Email Account fails.

Issue

Test Email Account generates an error: CDO_FAILED_TO_CONNECT: The transport failed to connect to the server.

Product Line

Pelco Video Management

Environment

  • DSSRV
  • DSSRV2
  • DS Admin
    • Email Notification 

Cause

A User name and password is not required for sending email using the SMTP server. 

Resolution

 

  1. In DS Asmin, remove user and password from "User account information if required for sending mail" field.