Floor Plans and Camera Views do not work in Security Expert Web Client.

Issue

Floor Plans and Camera Views that show up in the Security Expert thin client do not work in the Web Client. Instead of floor and camera images, “Floor plan not supported” and “Camera view not supported” are displayed.

Product Line

SmartStruxure Solution, Other

Environment

Security Expert

Web Client

Cause

Floor Plans and Camera Views are not displayed through the WebClient interface and will only work with the Security Expert thin client. The Security Expert Web Client is not intended to support the full suite of options available through the thin client.

Resolution

Use the Security Expert thin client as this will support Floor Plans and Camera Views.