Where can I find the serial numbers for Endura Products?

Issue

Endura product serial number is needed for warranty validation.

Product Line

Pelco Video Management

Environment

  • KBD5000
  • NET5402R-HD
  • NSM5200
  • SM5200
  • UDI5000-CAM / UDI5000-MTRX
  • VCD5202
  • WS5070 / WS5080

Cause

Endura product serial numbers are in various locations.

Resolution

  1. Generate a System Report from Pelco Utilities.  See Lessons Learned Article LL#14493.  If the Product Serial Number is blank, 00000, or None than the unit was reimaged.  In this case you will be required to physically locate the unit.
  2. With the exception of the KBD5000, Endura product serial numbers are located behind the bezel in the following locations.
     

KBD5000 - Located on the bottom of the unit.

 

NET5402R-HD - The right hand side. 

 

NSM5200 - The bottom right.

 

SM5200 - The left side of the bezel.

 

UDI5000-CAM / UDI5000-MTRX - The right hand side.

 

VCD5202 - The bottom right.

 

WS5070 / WS5080 -The left side of the bezel.