Unable to control Door outputs on an SP-C when configured as an onboard Reader Expander.

Issue

Unable to control Door output on SP-C when configured as onboard Reader Expander. Manual control of the Door outputs work but the Reader Expander will not control the Door outputs when a valid card is read.

Product Line

SmartStruxure Solution, Other

Environment

Security Expert

SP-C

Cause

The Controller was not registered as a Reader Expander. This is not done automatically for you when configuring the Controller through the wizard and needs to be done manually to be able to use the onboard readers.

Resolution

1. Go to Sites > Controllers and on the Configuration tab select the address to Register as Reader Expander and the configuration of the Onboard Reader Lock Outputs.

2. Update modules and download.