DigitalSentry: Frameserver service has stopped and fails to start. Frameserver service fails to install

Issue

  • Frameserver service has stopped and fails to start
  • Frameserver service fails to install

Product Line

Pelco Video Management

Environment

  • Digital Sentry
  • Frameserver service

Cause

DNS is reporting an incorrect IP for the system

Resolution

Confirming the problem:

  1. Open a command prompt and run ipconfig.
  2. Note the system ip address.
  3. Run "hostname" to find the system hostname.
  4. Ping the displayed hostname.
  5. If the ip address in brackets shown next to the hostname is different than the IP shown from the ipconfig command, there is a DNS issue.

 

Resolution:
Contact the sites Network Administrator to have the DNS issue resolved.