Sarix Enhanced 2 camera may become inaccessible after restoring from a backup if the camera was previously set to a static ip address

Issue

Not able to communicate with the camera after restoring a backup to the camera.

Product Line

Pelco Video Management

Environment

IME329 version 6.3.0.3

Cause

Refer to JIRA ticket ENHII-853

Resolution

Restore camera to factory default settings using the physical reset button on the camera in order to regain communication back to the camera at the default address.