How to use AntiVirus Software in the VxE and VxPro Systems

Issue

Anti-Virus and VxE and VxPro

Product Line

Pelco Video Management

Environment

VxE and VxPro Components

Cause

AntiVirus Software 

Resolution

Antivirus usage with VX
 
When installing an antivirus software on a machine that is running VideoXpert software, it is important for the admin to exclude scanning from certain file types and locations, as well as certain network traffic. Without implementing these exceptions, antivirus scanning will use a considerable amount of system resources that impacts memory, hard drives, and CPU. In addition to that, the scanning process can temporarily lock files which will likely result in a disruption in the recording process or even database corruption.
 
 
VxPro Antivirus Configuration Recommendations:
 
Using the VxPro image, Windows Firewall is enabled (default, no special profile) and Windows Defender is enabled (default, no special profile).
 
During Antivirus scans we see heavy load on memory, hard drives, and CPU. We recommend adding some scan exclusions, the following exclusions are recommended:
 
File Exclusions: *.idx.*, *.pfo.*, *.all.*
 
Folder Exclusions:
• C:\Programdata\Pelco
  - This folder contains of GetStarted, OpsCenter, Pelco.Phoenix.Communication, ProServer, VxPro, VxToolbox folders
  - This folder also contains the database and database backups of the recording files
• C:\Program Files\Pelco
  - This folder contains of ProServer, OpsCenter, VxToolbox program folders
• C:\Program Files (x86)\Pelco
  - This folder consists of VxPlayer
• D:\ProServer
  - This folder consists of Exports and Recordings and can change if the user changes it on the Get Started application.
 
 
Process Exclusions:
• Nssm.exe (VideoXpert Pro Server)
• Pg_ctl.exe (VideoXpert Pro Server Database)
• Postgres.exe (Postgres database)
• Java.exe (JAVA)
• VxToolbox.exe (VxToolbox)
 
The following are the ports used in VxPro that need to be open. VxPro firewall is enabled and TCP traffic for VxPro applications allow TCP and/or ANY connections for any port that it needs to use.
• 443 (https)
• 9091 (http)
• 5544 (rtsp)
• 6666 (ssh)
• 6660 (jmx)
 
VideoXpert Storage (VXS) AntiVirus Configuration Recommendations
Using the VxS image, Windows Firewall is enabled (default, no special profile) and no Antivirus is installed.
 
During Antivirus scans we see heavy load on memory, hard drives, and CPU. We recommend adding some scan exclusions, the following exclusions are recommended:
 
Anti-Virus Software:
 
File Exclusions: *.idx.*, *.pfo.*, *.all.*
 
Folder Exclusions:
• C:\Programdata\Pelco
  - This folder also contains the database and database backups
• C:\Program Files\Pelco
• D:\ProgramData\Pelco
  - This folder contains the database for events
• D:\RecordingRoot
  - This folder contains the recording files
 
Process Exclusions:
• Nssm.exe (VideoXpert Storage)
• Pg_ctl.exe (VideoXpert Storage Database)
• Postgres.exe (Postgres database)
• Java.exe (JAVA)
 
The following are the ports used in VxS that need to be open. VxS firewall is enabled and TCP traffic for VxPro applications allow TCP and/or ANY connections for any port that it needs to use.
• 9443 (https)
• 9091 (http)
• 5544 (rtsp)
• 6666 (ssh)
• 6660 (jmx)Antivirus usage with VX Recorders When installing an antivirus software on a machine that is running VideoXpert software, it is important for the admin to exclude scanning from certain file types and locations, as well as certain network traffic. Without implementing these exceptions, antivirus scanning will use a considerable amount of system resources that impacts memory, hard drives, and CPU. In addition to that, the scanning process can temporarily lock files which will likely result in a disruption in the recording process or even database corruption.
VxPro Antivirus Configuration Recommendations:
Using the VxPro image, Windows Firewall is enabled (default, no special profile) and Windows Defender is enabled (default, no special profile).
During Antivirus scans we see heavy load on memory, hard drives, and CPU. We recommend adding some scan exclusions, the following exclusions are recommended:
File Exclusions: *.idx.*, *.pfo.*, *.all.*
Folder Exclusions:
• C:\Programdata\Pelco
o This folder contains of GetStarted, OpsCenter, Pelco.Phoenix.Communication, ProServer, VxPro, VxToolbox folders
o This folder also contains the database and database backups of the recording files
• C:\Program Files\Pelco
o This folder contains of ProServer, OpsCenter, VxToolbox program folders
• C:\Program Files (x86)\Pelco
o This folder consists of VxPlayer
• D:\ProServer
o This folder consists of Exports and Recordings and can change if the user changes it on the Get Started application.
Process Exclusions:
• Nssm.exe (VideoXpert Pro Server)
• Pg_ctl.exe (VideoXpert Pro Server Database)
• Postgres.exe (Postgres database)
• Java.exe (JAVA)
• VxToolbox.exe (VxToolbox)
The following are the ports used in VxPro that need to be open. VxPro firewall is enabled and TCP traffic for VxPro applications allow TCP and/or ANY connections for any port that it needs to use.
• 443 (https)
• 9091 (http)
• 5544 (rtsp)
• 6666 (ssh)
• 6660 (jmx)
VideoXpert Storage (VXS) AntiVirus Configuration Recommendations
Using the VxS image, Windows Firewall is enabled (default, no special profile) and no Antivirus is installed.
During Antivirus scans we see heavy load on memory, hard drives, and CPU. We recommend adding some scan exclusions, the following exclusions are recommended:
Anti-Virus Software:
File Exclusions: *.idx.*, *.pfo.*, *.all.*
Folder Exclusions:
• C:\Programdata\Pelco
o This folder also contains the database and database backups
• C:\Program Files\Pelco
• D:\ProgramData\Pelco
o This folder contains the database for events
• D:\RecordingRoot
o This folder contains the recording files
Process Exclusions:
• Nssm.exe (VideoXpert Storage)
• Pg_ctl.exe (VideoXpert Storage Database)
• Postgres.exe (Postgres database)
• Java.exe (JAVA)
The following are the ports used in VxS that need to be open. VxS firewall is enabled and TCP traffic for VxPro applications allow TCP and/or ANY connections for any port that it needs to use.
• 9443 (https)
• 9091 (http)
• 5544 (rtsp)
• 6666 (ssh)
• 6660 (jmx)