Exporting large recorded video clips from the camera web UI sometimes fails.

Issue

Exporting large recorded video clips from the camera web UI sometimes fails because of an "Allocation Size Overflow" error.

*NOTE: JIRA issue regarding this article is SPS-6891.

Product Line

Pelco Video Management

Environment

Optera v2.11.x

Spectra Enhanced v2.11.x

Esprit Enhanced

Exsite Enhanced

Cause

Exporting large recorded video clips from the camera web UI sometimes fails because of an "Allocation Size Overflow" error.

Resolution

The screenshot below shows an example of trying to export a video clip longer than 15 minutes from the camera web UI of an Optera camera.

*NOTE: In the console window below you can see the error "allocation size overflow".

 

 

In order to export video successfully, you will need to select a shorter clip to export that is under 15 minutes.

If that still fails, you may need to even pick a shorter time period to export and just do multiple exports to get all the video that you need.