Meinberg NTP fails to start

Issue

With Windows 10 or Server 2016 Operating Systems, Meinberg NTP fails to start.

Product Line

Pelco Video Management

Environment

  • VxPro
  • VxOpsCenter
  • Windows Server 2016
  • Windows 10

Cause

Starting in Windows 10 and Server 2016, Windows is re-enabling the Windows Time Service when Windows Update runs. This conflicts with Meinberg NTP causing it to not run. When Meinberg is not running, the Ops Center displays an error to the user when it starts up.

Resolution

  1. Open Services.msc.
  2. Find Windows Time > Right click > Select Properties > Set Startup type: Disabled.
  3. Stop the service > Click OK.
  4. Find the Network Time Protocol Daemon service > Start the service.