Professional Services: Managing Support Entitlements

Issue

How to manage support entitlments on the service & support portal.

Product Line

Other, Pelco Video Management

Environment

Pelco Professional Services

Cause

Entitlement owner needs to add or remove authorized users to their support entitlement(s). 

Resolution

What is a support entitlement?

A support entitlment is used to determine what level of support a customer is authorized to receive. By default, each support entitlement allows for up to 5 authorized users (1 owner and 4 additional users). Additional authorized users may be purchased if desired.

 

How to add or remove authorized users on a support entitlement.

To manage your authorized users, follow the steps below.

  1. Login to the Pelco Service & Support Portal
  2. Click on Manage Entitlements in the menu.
  3. Select Edit next to the desired Active entitlement.
  4. Utilize the menu to add or remove authorized users. Note that all authorized users must have a Support ID. If they don not have one, they may sign up for a free account here.