How to manage support entitlments on the service & support portal.
Other, Pelco Video Management
Pelco Professional Services
Entitlement owner needs to add or remove authorized users to their support entitlement(s).
What is a support entitlement?
A support entitlment is used to determine what level of support a customer is authorized to receive. By default, each support entitlement allows for up to 5 authorized users (1 owner and 4 additional users). Additional authorized users may be purchased if desired.
How to add or remove authorized users on a support entitlement.
To manage your authorized users, follow the steps below.
- Login to the Pelco Service & Support Portal
- Click on Manage Entitlements in the menu.
Select Edit next to the desired Active entitlement.
Utilize the menu to add or remove authorized users. Note that all authorized users must have a Support ID. If they don not have one, they may sign up for a free account here.