When integrating SIP Video Intercom to Security Expert video is not showing.

Issue

When integrating SIP Video Intercom to Security Expert video is not showing. IPIC video is not working/able to be configured.

Product Line

SmartStruxure Solution, Other

Environment

Security Expert

Cause

Version of Security Expert is wrong or camera configuration is incorrect.

Resolution

  1. Use Security Expert v4.2.241.3 or greater.
  2. Use the following settings in the Camera Record.
    • Type: H.264 & Motion JPEG Stream Camera
    • URL: http://:8080/video