VxPro: Does Pelco support 3rd party drives with Dell VxPro hardware?

Issue

Customers would like to add 3rd party drives to Dell hardware

Product Line

Pelco Video Management

Environment

  • VxPro
  • VxP-Power
  • VxP-Flex
  • VxP-Eco

Cause

  • HDD failure
  • Empty chassis model of VxPro was purchased

Resolution

We do not support 3rd party drives in the VxPro Dell hardware. HDDs must be bought from Pelco or Dell directly. For more information on installation and part numbers see LL#19815

Note: Dell will not troubleshoot any hardware or software issues while the added HDD is installed.