Issue
Can not Add, Delete or copy Individuals.
Environment
I/NET Seven
Cause
When the display order is based on the hexadecimal card number, the Add, Delete, and Copy functions become disabled in the Individuals Summary. This is not an issue with the database or password rights
Resolution
Choose some other display order to re-enable the Add, Delete and Copy functions.
- Go to Access > Individuals.
- If you have multiple Tenants SELECT the respective Tenant
- From the Individual Summary display select OPTIONS
- Change the Display order to Individual, Last Name, First Name or Group Name. Do not put it on Card Number (Hexadecimal). This is option disables the Add, Delete and Copy buttons.
- OK out of the Options editor
The Add, Delete and Copy buttons should now be available.