Finding a new BACNet device causes a BCX controller to show in the Continuum Explorer with the icon of a Workstation

Issue

Finding a new BACNet device causes a BCX controller to show in the Continuum Explorer with the icon of a Workstation

Product Line

Andover Continuum

Environment

  • BCX
  • Continuum Explorer
  • CyberStation

Cause

There are incompatible revisions between the controller and the CyberStation.

Resolution

  1. Delete the BCX from the BACNet view
  2. Choose one of the following options:
    1. Upgrade the CyberStation to version 1.73 and higher
    2. Downgrade the BCX below revision 4.4.

Review the Compatibility matrix posted on the Buildings Business Extranet for compatible revisions of products.