Video Server and Video Layout not displaying in the Continuum Explorer Tree View

Issue

Video Server and Video Layout not displaying in the Continuum Explorer Tree View

Product Line

Andover Continuum

Environment

Continuum System

Cause

The issue is that the security key is not enabled for video.

Resolution

There have been a few reports of later versions of Continuum that will not display the video server or video layout class folders in the continuum explorer. If you have keys that were ordered after Continuum 1.7 the option should be enabled. For keys that have been upgraded through the Continuum versions prior to 1.7 the option may not be turned on. If the option is not selected in the key, the video class folders will not display.

Some sites do not use video or are hvac sites only and have no need for this feature. The option being turned off has no effect on Continuum's performance and does not causes any issues.

If you are in need of using the video server and video layout classes in versions greater than 1.7 and they are not displayed in the Continuum Explorer tree view, contact Product support for a file to enable the option.