Issue
When opening a pinpoint graphic on Cyberstation, Continuum displays the error "Can't Create Empty Document."
Environment
CyberStation
Cause
This error may be displayed when trying to create or open a graphic file.
May indicate that either the XML parser or the Pinpoint.INI file has been corrupted.
Resolution
The fix is to reinstall the XML parser.
- On the workstation displaying the error, exit Continuum gracefully.
- Open Windows Explorer
- Browse to the C:\Windows Folder
- Find and delete Pinpoint.ini (Continuum will rebuild this file on startup).
Try to edit or create a graphic file. If the problem persists, the fix is to reinstall the XML parser.
- On the workstation displaying the error, exit Continuum gracefully.
- Open Windows Explorer
- Browse to the Program Files > Continuum > Install folder
- Run msxml3.msi
- Run msxml4.msi
- If you have an older version of Continuum you may only find msxml3.msi.
- You should not have to reboot the workstation after the install has completed successfully.
- Start Continuum
- You may need to Uninstall Continuun, reboot, Reinstall Continuum
- If the above doesn't correct the issue, go to a restore point prior to the problem or reformat the hard drive and reinstall Windows and Cyberstation