Issue
- TGML Graphic does not display. Shows only a red X
- Xenta Server TGML Graphics not updating following XBuilder download
- Miscellaneous Java error messages
Product Line
TAC Vista
Environment
- Xenta 511, 527, 711, 731
- TGML graphics
- XBuilder
Cause
Dynamic TGML graphics are rendered in the web browser using a Java applet. Java on the PC will store applets and graphics in its cache for faster load times. This can sometimes be problematic as changes are being made -- either to the graphic source files or the firmware version of the Xenta Server.
Resolution
Clear the Java cache before loading the page again:
- Open the Java Control Panel
- If viewing a Java page, the icon for the control panel will be in the task bar of the PC. Double click it.
- Otherwise, go to Start > Control Panel > Java.
- On the first tab, General, see the third box item, Temporary Internet Files.
- Click Settings...
- Click Delete Files...
- Select both "Applications and Applets" and "Trace and Log Files". Click OK, and exit the Java Control Panel
- Reload the graphic.