Issue
User Defined Pin
Environment
I/NET site with Access Control
Cause
user defined PIN issue
Resolution
User defined PINs require door controller firmware revision 2.30 or later. If a door controller has a firmware revision prior to 2.30, the only valid PIN is the system-generated PIN, regardless of the entry in the Individual Parameters editor. If you have mistakenly set user-defined PINs on a system with older firmware, simply disable the user defined PIN in the Access Control Options editor, and restore the DPU(s) to return to system-generated PIN numbers.
Note: For best results, do not mix DPU firmware version 2.30 or later with older DPU firmware versions if you wish to enter user defined PINs. It is possible to create a situation where the user's PIN is one number (system-generated) for certain doors, and another number (user-defined) on other doors, in which case the PIN shown in the Individual Parameters editor would not be accurate for all doors.
Six-digit PINs
Six digit PINs are supported on the SCU1284 and on the DPU7920 with MIP (firmware 3.16 or later). All other door controllers support PINs with a maximum of five digits.
If your system includes a mix of door controllers (i.e., some controllers that do support six-digit PINs and some controllers that do not support six-digit PINs), you should avoid assigning six-digit PINs. This will prevent users from being locked out of a door because the door's controller will not accept the user's complete PIN.