How do I properly acknowledge and purge a Force Door alarm in AMT.

Issue

How do I properly acknowledge and purge a "Force Door" alarm in AMT.

Product Line

TAC I/NET

Environment

I/NET Access Control

Cause

The return to normal condition (Door Normal) "Message Type" must have the same "Message Type" as the alarm cause (Forced Door).  This is the same condition as for DOTL (Door Open Too Long) alarms.  For I/NET to clear both these alarms. the Message Types must match within the Door editor.

Resolution

  1. You have to properly configure the Door editor before you can properly remove this from AMT.
  2. In order to acknowledge and purge a "Force Door" alarm you must have the "Force Door" entry set to "Alarm."
  3. The "Door Normal" should also be set to "Alarm."