Sigma remote client software has been added to new PC and the client will not connect to the Sigma server properly.

Issue

Sigma remote client software has been added to new PC and the client will not connect to the Sigma server properly.  On some occasions the connection occurs but the Sigma Client Menu options are not available.

Product Line

Satchwell Sigma

Environment

Sigma remote client (up to version 4.04), Windows XP, Windows 2000.

Cause

Sigma Software up to version 4.04 uses the Windows Share to allow the Sigma Remote Client to connect to the Sigma server.  The Windows share is not working correctly.

Resolution

1.  Upgrade to Sigma 4.05 or above as this no longer uses the Windows Share to connect remote clients to the server.

2.1  If the software can't be upgraded then enable file Sigma file sharing between the PC’s by using a common Windows username and password on all the Sigma server/client PC’s.

2.2  Check the firewall/network will allow TCP port 3614 to be passed, unblock if necessary.

2.3 If the PC’s are on a client network then you may have to discuss this with the sites IT people to allow TCP port 3614 to pass through their routers/firewalls.

2.4 If the Sigma communications needs to pass through a firewall then port UPD 49152 will need to be unblocked.