Connecting from a TAC Vista Remote Workstation says Ensure that TAC Vista Server is started error, even though DCOM is set correctly

Issue

Connecting from a TAC Vista Remote Workstation says "Ensure that TAC Vista Server is started" error, even though DCOM is set correctly

Product Line

TAC Vista

Environment

  • Vista Server
  • Remote Workstation
  • PCs in a network workgroup, not a domain

Cause

Connecting a TAC Vista Remote Workstation to a TAC Vista Server where both PCs are in workgroup rather than a domain.

Resolution

It is important to set the right DCOM permissions AND also remember that the Administrator password has to be the same on both PCs.