CyberStation key can only be found when a laptop is connected to its docking station

Issue

CyberStation key cannot be found when a laptop is removed from its docking station, but when it is connected to the docking station, it finds the key without problem.

Product Line

Andover Continuum

Environment

  • Cyberstation key
  • Laptops with docking stations

Cause

Sentinel driver must be installed while the laptop is disconnected from the docking station.

Resolution

  1. Remove the laptop from its docking station
  2. Uninstall the Sentinel driver from Add/Remove programs in Windows control panel
  3. Reinstall the driver while the laptop is disconnected from the docking station