Error License run-time information is damaged. Contact software vendor. PSU ID: XXXXXXXX PSU Type: Unknown subfamily: 255

Issue

  • Error "License run-time information is damaged. Contact software vendor. PSU ID: XXXXXXXX PSU Type: Unknown subfamily: 255"
  • PSU  ID on the sticker and what is  Dongleutil reads out of the dongle do not match.

Product Line

TAC Vista

Environment

  • Aladdin Privilege Administrator 2.01
  • Vista IV Licensing

Cause

Mismatch in dongle has to be corrected.

Resolution

The PSU needs a master reset. This is done at Solution Team in the Malmö office. You should call PSS to create a case ID to get instructions on where to send the PSU.