Can not read help file from Xenta 5/7/9xx controller.

Issue

Downloading the .chm help file from a Xenta 5/7/9xx controller help button results in the following error:

Navigation to the webpage was canceled
What you can try:
Retype the address.

Product Line

TAC Vista

Environment

  • Xenta Servers
  • Xenta 511, 527, 555, 701, 711, 721, 731, 913

Cause

Content of the compiled HTML file is blocked for security reasons. Windows blocks the content because it assumes it has come from another PC and could be harmful. 

Resolution

  1. Right click on the .chm help file and go to Properties
  2. Click the Unblock button under security
  3. Click apply and then OK
  4. Re-open the file