CyberStation cannot access Graphics

Issue

When trying to access PinPoint graphics across the LAN or on a network share you get a Pin file cannot be found error

Product Line

Andover Continuum

Environment

CyberStation

Windows XP

Graphics

PinPoint

Cause

Problem with the Windows DNS server.  Could not browse to the remote PIN file directory through Windows by computer name.

Resolution

  1. Hardcode the IP address in the file path in the PinPoint Options
  2. Have the IT group determine what the problem is with the DNS server
  3. Edit the Hosts file in the Windows\System32\drivers\Etc directory and add the computer name and IP address to the file.