i2/b3 controller getting error . . . OS update fail. Please retry after OS upgrade is done.

Issue

i2/b3 controller getting error " . . .  OS update fail. Please retry" after OS upgrade is done.  The Continuum Explorer shows exclamation mark (bang) on the controller icon. The control works normal, but it is confusing.

Product Line

Andover Continuum

Environment

Infinet controllers (i2 controllers).

Bacnet controllers (b3 controllers).

NC2 (CX9680)

ACX5740

ACX5720

bCX4040

Cause

Controller OS upgrade has failed in the first try due to network issue or unstable system environment but succeeded on the second try or the next try.

Resolution

Bring up a listview of i2/b3 controllers. Find the one that displays the yellow exclamation mark (bang). Perform SetAttribute (right click on the controller and select "Set Attributes") for the ObjectStatus. Select the ObjectStatus and set the value to 0 .