Personnel fail to distribute to controller, controller offline error displays in Distribution View, and controller's error log displays 0x00007402 (ACC_TCP_FAIL_CONNECTING_SOCKET) error.
The 0x00007402 error corresponds to an issue with the TCP stack on the controller indicating the controller has had a problem re-establishing a TCP connection. The "Transport Type" has been changed from the default UDP to TCP.
Change "Transport Type" back to UDP and re-attempt Personnel download.
- Open Controller Device object and go to "Network" tab.
- In "Transport Type" field, change TCP to UDP.
- Re-attempt Personnel download.