Personnel fail to distribute to controller, controller offline error displays in Distribution View, and controller's error log displays 0x00007402 (ACC_TCP_FAIL_CONNECTING_SOCKET) error.

Issue

Personnel fail to distribute to controller, controller offline error displays in Distribution View, and controller's error log displays 0x00007402 (ACC_TCP_FAIL_CONNECTING_SOCKET) error.

Product Line

Andover Continuum

Environment

Cyberstation

Netcontroller

Netcontroller II

CX9702

ACX5720, ACX5740

Cause

The 0x00007402 error corresponds to an issue with the TCP stack on the controller indicating the controller has had a problem re-establishing a TCP connection. The "Transport  Type" has been changed from the default UDP to TCP.

Resolution

Change "Transport Type" back to UDP and re-attempt Personnel download.

  1. Open Controller Device object and go to "Network" tab.
  2. In "Transport Type" field, change TCP to UDP.
  3. Re-attempt Personnel download.