Issue
One of the following:
- People that have no access to a specific area are being allowed in based on site code when the CyberStation is offline. (NoComm validation set for site code only)
- No access at all and no access event reported (No validation configured for NoComm status in the door validation matrix)
Environment
- CyberStation
- CX99xx
- CX9702
- CX9680
- ACX5740
- ACX5720
- ACX781
- ACX700
Cause
When the controller detects its primary/secondary access server is offline, it switches its system status to NoComm and performs access validation based on the rules specified by the Comm Fail column in the door's "Access Validation" options in the entry/exit reader tab.
Resolution
To have the controller validate site + card when in NoComm, make sure to check the appropriate check boxes (Validate site, Validate card) in the door editor.