Issue
A version of the WorkPlace Tech Tool software prior to version 5.7 had previously been installed on the computer and licensed with an expiring license. The WPT software was updated to version 5.7.x. When the previous expiring license was about to expire, the next expiring license renewal was requested. However, when the previous expiring license did expire, the new one also expired.
Environment
Initial WIBS/WPT license on computer created by installation of any version Wonderware for Intelligent Buildings Software (WIBs) or any version prior to 5.7 of the WorkPlace Tech Tool software (WPT).
New version (5.7.x or later) of the WorkPlace Tech Tool software installed on same computer.
Cause
New license request was incorrectly generated using the WIBSPurchase ("Purchase WIB Software" icon) program instead of using the "Purchase WorkPlace Tech Software" icon on the computer desktop.
Resolution
Use the "Purchase WorkPlace Tech Software" icon on the computer desktop to request any license updates for version 5.7.x and newer of the WorkPlace Tech Tool software.