Could not connect to Vista Server. Login error.

Issue

Error received when attempting to login to Vista Workstation:

 

Could not connect to Vista Server.  Login error.

Or, error received when trying to login to Vista Server:

Invalid entry. Username and/or password cannot be verified in the system.

Product Line

TAC Vista

Environment

Vista Workstation

Cause

The username or password is incorrect.

Resolution

  1. Check the username and password and try again.
  2. Log in with the default System account (Username= system / Password= system), or any other $Administrators username.  Reset the user's password.
  3. Open Vista Server Setup and ensure the security level has not been changed on the Authority tab. If a Vista user account no longer works set the security level to "Low Level". If a NT account no longer works set the security level to "High Level".
  4. If all system level logins have been lost, contact Product Support.  Send a backup of the database to be unlocked.