Integral DVR - When integrating to Vista, Vista crashes

Issue

  • When integrating a Integral DVR system Vista crashes
  • Video do not work in Vista
  • CCTV video loss in Vista

Product Line

TAC Vista, Pelco Video Management

Environment

  • Vista 5.1.3
  • Vista
  • Integral DVR SDK v6.6.1.57
  • Integral DVR SDK v7.0.8

Cause

Vista use the same SDK as Controlpoint use for a Integral DVR system, this mainly means that Vista SDK needs to be at the same versions as controlpoint's SDK.

An good example for this would be that Vista 5.1.3 use SDK v6.6.1.57 and Integral Digital sentry 7 use a newer version of SDK that is not compatible with SDK v6.6.1.57, a integration of this system then cause Vista to crash.

A integration with Vista 5.1.3 would need Integral Digital Sentry 4.1/4.2

Lessons Learned Article #4638 has a compatibility matrix.

Vista 5.1.5 has SDK 7.0.8.0 and it appears that they have not released HD support until SDK7.0.24.0

Resolution

Make sure you have the correct version of Integral Digital version versus Vista version.

 

  5.1.5 5.1.4 5.1.3 5.1.2 5.1.1 5.1.0 5.0.3 5.0.2 5.0.1 5.0.0  
Integral Digital Sentry 4.1/4.2 X X X X X X          
Integral Digital Sentry 7 X X