An ARC-net controller Ping returns 'Destination host unreachable' error

Issue

When using the DOS command Ping from a server to an ARC-net controller it fails and returns a 'Destination host unreachable' error

Product Line

Satchwell Sigma

Environment

Ethernet Network Communications

Sigma

RIP v1

Cause

Routing has not been set-up correctly and the route to the sub-net networks is not defined

Sigma DNN broadcast RIP v1 messages for the Sigma server to read, by default RIP Listener is disabled on Windows XP

Resolution

  1. Enable RIP Listener on the Server.  See Lessons Learned Article #5187.

    AND/OR
     
  2. Add persistent routes to the Sigma server. See Lessons Learned Article #3274.