Vista crashes when you attempt to open a TGML Graphic.

Issue

When opening a TGML graphic page you get an error and Vista Shuts Down.

Product Line

TAC Vista

Environment

Windows 7

Vista 5.1.X

Cause

The monitor is using the DIVI Digital Video Input. This can sometimes cause this error.

Resolution

If Vista Crashes when you attempt to open a TGML graphic then change to the analog VGA output on your video card.

Here is A DVI lead 

 

Here is a VGA lead

Hardware acceleration on you video card can also cause a similar issue. Please see Lessons Learned Article #2913 for more information on hardware acceleration issues.