Getting error 5310 on personnel distribution.

Issue

Personnel distribution shows error 5310

Product Line

Andover Continuum

Environment

Cyberstation

Cause

Error 5310 (0x14BE hex) indicates a duplicate card number.

Resolution

Take a LAN capture of the distribution using WireShark and send it to PSS for analysis, a PSS engineer will decode the packet to extract the card number and card type that is being rejected as duplicate. Armed with the card number and type find the offending record in the DB and eliminate the duplication.