ATS Disappearing from a Graphic Page.

Issue

Opening a graphic page, selecting an ATS, then modifying it to make changes or just clicking OK, the ATS disappears.

Product Line

TAC I/NET

Environment

I/Net Seven revisions 2.15 and higher but below 2.40.

Cause

The ATS editor comes up and allows the user to makes changes, once it is done and Okay is selected the ATS itself disappears because there is something on the OS itself that overwrites it.

Resolution

  1. Uninstall I/NET according to Lessons Learned Article #1205.
  2. Once removed, install I/NET according to Lessons Learned Article #1814.
  3. Copy back all relevant pages and go through the sequence again to verify that it has resolved the issue.

If the above steps do not work, then upgrade to the latest 2.4x version.