Error connecting to server error trying to Test Digital Sentry DVR connection

Issue

An error is received 'Error connecting to server' while testing a Digital Sentry DVR connection with Cyberstation 1.90 or 1.91.

Product Line

Andover Continuum, Pelco Video Management

Environment

Continuum 1.90

Continuum 1.91

Windows XP

Windows Vista

Windows 7

Windows Server 2003

Windows Server 2008

Cause

The DS Connex version of newer Digital Sentry DVRs are not compatible with Continuum 1.90 or 1.91

Resolution

The DSConnex version of newer Digital Sentry DVRs are not compatible with Continuum 1.90 or 1.91 unless the following hotfix is applied.

Click here to download the hotfix