Find New BACnet Devices does not find bCX4040.

Issue

Can not see bCX4040 in BACnet view following Find New BACnet Devices from the root. CyberStation and controller are located on the same subnet, no BBMD configuration is required.

Product Line

Andover Continuum

Environment

CyberStation

bCX4040

b4920

Cause

Subnet mask mismatch between PC and bCX

Subnet mask not property configured in controller or the PC

Resolution

Login to controller's configuration web page and set the subnet mask to the appropriate value for the network.

Submit the changes and re-start the controller.

If the mismatch is on the PC side, fix it in the network properties in windows control panel.