Issue
The following error message occurs when starting OGC editor on a remote PC using remote desktop:
"Local
Environment
- Vista 5.X
- Remote Desktop
- Windows XP
- Windows 2003 server
- Windows 2008 Server
- Windows 7
Cause
There are two ways of connecting with remote desktop - connect to the console session or create a new session. The console session is what you see when you log in locally on the server. If you create your own session that is not the same as what’s shown on the server’s own monitor. If you start a programme in a new session this will not be seen in the console session. Each new session receives a new session ID.
Resolution
-
Connect to the remote desktop using console admin mode.
- Click on Start\Run and then type mstsc.exe /admin
- Log on to the remote desktop with a user that has administrator rights on the remote PC.
-
Confirm that you are connected to the console session.
- Start OGC graphics editor.
- Open the task manager - Right-click on the task bar and select Task Manager.
- Select the tab Processes.
- Ensure the column Session Id is shown. If not go to View\Select Columns and select Session ID
- Locate the process TADRAW.exe process and ensure that the session ID = 0 (in other words the console session)
Please note that Schneider Electric does not officially support this method of running programs.