Opening a Digital Sentry video layout in webclient 1.91 causes an error

Issue

An error has occurred, please try the operation again later when opening a Digital Sentry video layout on a browser PC using Webclient 1.91

Product Line

Andover Continuum, Pelco Video Management

Environment

Digital Sentry 4.3 or 7.x

Webclient 1.91

Windows XP

Windows Vista

Windows Server 2003

Cause

There are 2 updated hotfix files necessary for video display in a browser with 1.91.

Resolution

Click the link below and follow the instructions for installing the DSConneX_VideoPatch contained in the file

Click here to download the file