Issue
Is it possible to downgrade a WEBC-2-PRO-USB Security Key to a Single-user key with webClient enabled?
Environment
- Continuum Cyberstation
- webClient
Cause
Incorrectly ordered the wrong webClient upgrade for Single User environment. Ordered a new WEBC-2-PRO-USB security key instead of ordering a "-WC2PRO" option for the current SU key.
Resolution
It is not possible to change a WEBC key to an SU key. You will need to upgrade your current SU key to enable the webClient users. This can be arranged through your normal local repair process.