Video in Endura/Digital Sentry System Can't be Shown in I/NET

Issue

  • Video in Endura/Digital Sentry system can't be shown in I/NET
  • Cameras can not be learned from Video Server

Product Line

TAC I/NET, Pelco Video Management

Environment

  • I/NET
  • Endura
  • Digital Sentry
  • Internet Explorer

Cause

The possible cause of it may be the proxy setting in IE browser.

Resolution

  1. Cancel the proxy setting in IE browser.
  2. Type the IP address of the camera or encoder in IE browser.
  3. If the video displays in IE browser, it should work in I/NET now.

For more issues about video that can't be seen in I/NET, refer to Lessons Learned Article #6915.