I/A Series R2 (Niagara) station opened in the Admin Tool displays Disabled

Issue

An I/A Series R2 (Niagara) station opened in the Admin Tool displays "Disabled". What does this error message mean?

Product Line

TAC I/A Series

Environment

An I/A Series R2 (Niagara) UNC.

Cause

When a station is in the disabled mode, it indicates that the station has rebooted multiple times in a five minute period. Possible causes are rapid fluctuations in the AC power supplying the UNC, a bad battery, or a station with less than 20% idle time.

Resolution

  1. Disconnect the battery, then cycle power to the UNC and see if it boots up normally.
  2. Run the system spy: in a browser, enter  http:// (ipaddress of UNC):3011/system/spy.
    Login with the hardware user name and password.
    At the bottom of the page, click on "Reset Counter", then check to see if the idle time exceeds 20%.
    If not, the station will need to be tuned to increase the idle time.
  3. Check battery per Lessons Learned Article #2681. See Lessons Learned Article #6252 for battery part numbers.