XBuilder project will not download into controller

Issue

XBuilder project will not download to the controller and there are no errors indicating other known issues with a download. It simply fails.

Product Line

TAC Vista

Environment

Xenta Server

Xenta 511, 527, 701, 711, 721, 731, 913

Cause

The Xenta controller may need to be recovered due to various software and hardware issues.

  • XBuilder/Xenta firmware versions do not match
  • Hardware or firmware failure requires hard reset
  • Corrupted XBuilder project
  • Fail-safe

Resolution

  1. Check all software versions to ensure Vista, XBuilder, and Xenta Firmware all match. Correct any discrepancy by upgrading to the latest version.
    Try to download the XBuilder project, if that does not work...
     
  2. Run in failsafe mode by jumpering pins 9 and 10 before power up.
    Try to download the XBuilder project, if that does not work...
     
  3. From Hyperterminal DSH prompt do a FORMAT command.
  4. Correct the IP Address
  5. Download a new System Program to the controller.
    Try to download the XBuilder project, if that does not work...
     
  6. Download a "blank" XBuilder project to ensure the project is not the root of the problem.
    Try to download the XBuilder project, if that does not work...
     
  7. The controller may be bad. Replace the controller.