Issue
Can communicate (ping and open controller webpage) when plugged into the controller but cannot communicate from CyberStation over the site network.
Environment
CX, bCX, NC2, NetController, ACX2, ACX57xx
Cause
Can communicate (ping and open controller webpage) when plugged into the controller but cannot communicate from CyberStation over the site network.
Resolution
In this case the problem was an issue with the end user's IT department. They missed one of the MAC entries in their router table causing the communication to stop at the router