When attempting to start the Niagara G3 AX Lon Tunnel Service, the following pop-up error appears: Could not start the Niagara AX Lon Tunnel service on local computer Error 1075: The dependency service does not exist or has been marked for deletion

Issue

When attempting to start the Niagara G3 AX Lon Tunnel Service, the following pop-up error appears:

Could not start the Niagara AX Lon Tunnel service on local computer
Error 1075: The dependency service does not exist or has been marked for deletion

Product Line

TAC I/A Series

Environment

Windows XP

Niagara G3

Cause

Two possible causes:

  • Uninstalling WorkPlace Tech 5.7 and installing WorkPlace Tech 5.8.
  • Installing a newer version (3.6.x) of the I/A Series G3 Software.

Resolution

Remove and re-install AX Lon tunnel software.