Sigma - Short Form Editor will not work on the local Sigma client.

Issue

Short Form Editor will not work on the local Sigma client.

Product Line

Satchwell Sigma

Environment

Sigma

4.05 SEB

Short Form Editor

Shortform

SFE

Cause

Using the Short Form Editor causes the local Sigma client to crash, when accessing it from the Sigma index or graphics. This issue causes a button identified as "SigPntSF" to appear on the bottom of the screen. It is not possible to close down the Sigma Client, and the user must use "ctrl+alt+del" to stop the Sigma Client.

Resolution

This issue is caused by a corrupted user file. There are two ways to resolve this issue.

Restoring backup files.

  • Shutdown the Sigma client and server.
  • Copy the backup "User" folder and "GenCNF.rec" file to the Sigma\Data folder.
  • Restart the Sigma server and client.
  • Test the operation of the short form editor.

Reinstalling Sigma.

  • Shutdown the Sigma client and server.
  • Copy the Sigma\Data folder to a secure location.
  • Uninstall Sigma.
  • Delete the Sigma folder.
  • Restart the PC and re-install Sigma
  • Rename the new Sigma\Data folder and call it 4.05 SEB Data copy.
  • Copy your site Data folder back to the Sigma folder.
  • Copy the "User" folder and "GenCNF.rec" file from the 4.05 SEB Data copy folder, to the Sigma\Data folder.
  • Restart the Sigma server and client.
  • Test the operation of the short form editor.

Please note that GenCNF.rec holds a lot of the Sigma configuration, and this will have been lost, so will need to be reconfigured.